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Refund & Return Policy of Axie Tech

  • If you're buying the products from our physical shop, then please make sure to  check the products in front of our sellers. Later, if any problems occurs than the customer will not be entitled to any changes but will be given services based on the products provided description. For instance, Warranty.
  • In case of ordering online, after receiving the product, if any manufacturing issues or problems are noticed or discovered than customer has to inform us within 24 hours via our phone or contact service .
  • If a customer received a manufacturing defected product than the customer has to visit any of our shops where our specialists will review the product first and then take the necessary steps to changing the product if it is in need of replacement.
  • If a customer wants to change the defected product through our delivery service, then Courier charge has to be paid as replacement charge.
  • If a Customer is buying any product from our Website after reading the description and provided information’s  about the particular product and is received successfully without any faults and later if the product is not compatible with your setup or if you do not want it anymore, then you will not be allowed to change or return the product. 

  • With specific reasoning's, product(s) will be allowed to be returned and refunded back to you within 3 to 10 working days and in the case of online purchase, the procedure may take longer to execute.
  •  Refund charge applicable  for Bkash / Online / POS payment refund.
  • Additional fees such as bkash charge, gatway charge or eft charges are not refundable.
  •  If customers found broken or packet damaged product then we are requesting not to receive the product from courier service. If the customer receives courier damaged product then he/she have to take his/her own liability and any kind of complaint won't be acceptable.
  • Sold goods can not be returned without valid reason. 
  • User can not return used product.